What's new

Here you can learn about our new features, changes, and improvements on Ninchat services.

15.9.2020

Video calls improvements

• Video calls received various updates to user interface and connectivity, so video chat works even better than before - both on desktop and mobile.

Video calling

Video call customer views

Read more about video calls and screen sharing:

Video calls

26.5.2020

Grant organization membership along with channel invitation

• When invitation people to channel, you can also add grant membership to your organization along with it. This way you don't need to separately add the to the organization after joining.

Offline contacts improvements

• You can now set notifications about registered contacts from offline times and other questionnaire contacts. Registered contacts can be seen in Queue Log page and statistics.

20.4.2020

Monipuolisemmat yhteydenottolomakkeet

• Yhteydenottolomakkeet offline-tilanteisiin ovat nyt paremmin muokattavissa tarpeitanne varten.Tuki tekstikentille, laajoille tekstikentille, nappivalinnoille ja pudotusvalikoille.

Yhteydenottolomake-esimerkki

20/4/2020

More versatile contact forms

• Contact forms for offline contact requests are now more advanced and can be better modified to your need. Text areas and inputs, button selections and dropdowns supported.

Contact form example

15/4/2020

Show queueing time within each queue in sidebar

• Queueing time is now displayed next to the queue name in sidebar. If queueing time exceeds one hour an infinity symbol ∞ is shown instead of minutes and seconds.

Jonotusaika

Display channel topic within channel member list

• Team/group channel topic is shown above the member list. Edit topic in channel settings. In the topic you can show channel memers e.g. common tips and links

Kanavan aihe

29/10/2019

Auto-fill inputs in pre-audience questionnaire

• It is possible to fill in the fields of pre-audience questionnaire automatically based on the client system information. Pre-filled fields may also be hidden from the end customer.

Auto-tag conversations based on pre information

• A conversation can be automatically tagged based on the end customer's choices and responses from the pre questionnaire, or based on the pre-filled fields.

17/9/2019

Display attachments in chat history

• You can find attachments added to conversations in queue statistics, which are displayed in chat history and downloaded CSV files.

3/9/2019

Video chat improvements

• Video and audio device selection. At the beginning of a video chat, it is now possible to select the camera and microphone to be used. The selected devices are saved for further use and can be changed later in the video chat settings.

Video chat: device selection

• Screensharing. Once a video chat has started, it is possible to start screensharing that lets you share your screen or browser view with the chat partner. Screensharing can be allowed in the customer queue settings.

Video chat: screensharing

23/7/2019

Remember client sessions

• Previously, a client session had been set by default to continue in the situations where the web browser is closed and reopened. Now, by default, the session ends when the browser is closed, as many customers may expect.

13/5/2019

Turn on/off queue schedule

• Schedule which has been set can be switched off in the queue settings, for example during holidays, when the chat service will be closed for a longer period.

Store initial replies in statistics

• The possibility to save pre questionnaire replies is added. The answers are stored in Ninchat's statistics.

Transfer customer

• It is possible for a client to be transferred from the current conversation to another queue, so that another professional can continue the conversation with the client. Once a queue is allowed for transfer, the transfer customer option shows on the right of the conversation section.