Organization
Here you can find introduction to organization management on Ninchat.
General info
An organization is a private and closed space in Ninchat for your company or community. Organizations include:
Members/agents
Channels for group conversations
Customer queues and conversations, statistics and settings
Tags
Organization is managed by organization operators. They add and administer members and permit rights for customer queues, and their statistics and configurations.
Channels in organizations are mainly private, invite-only so only users who are invited, can join them. Channel operators can send channel invites to existing users and via email to new ones. You can create channels for different topics or departments: General, Coders, Sales,... - or for projects and invite your affiliates solely to those channels.
More about adding and managing agents below.
User levels and rights
Creating a new organization
One can create freely one new channel to Ninchat's public realm. Creating a private organization with private channels and customer queues requires a Ninchat subscription. We create your organization for you after that.
Managing organization members
Add a new agent
Manage customer care queues
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