🇬🇧
Ninchat Support
Tuki suomeksi
English
English
  • Ninchat support site
  • What's new
  • General tips
    • How to get started
    • Terminology
    • User interface
    • Forgotten password
    • Problems with sign-in
    • Problems with interface
    • Bookmarks & shortcuts
    • Ninchat language
  • User account
    • Ninchat invitation
    • Create new account
    • User settings and profile
    • Sign-in
    • Remove user account
  • Organization
    • Manage organization members
    • Add a new agent
    • Manage queues and queue agents
    • Customize tags
    • How to remove an agent from organization?
  • Team channels
    • How to invite people to channel?
    • Channel settings
    • How to create a new channel?
    • Private conversations
    • How to remove a channel member?
  • Customer service queues and audiences
    • Opening and closing queue
    • Picking customer from queue
    • Having a customer audience
    • Ending audience
    • Transferring customer
    • Video calls
    • Customer chat interface
    • Queue settings
    • Site configurations
    • Queue schedule
    • Queue statistics
    • Embedding chat on website
    • Registered contacts
    • Customer service tips
  • Public group discussions
    • Embedding group chat on website
    • Group chat customer view
    • How to organize group discussion?
    • Moderating a channel
    • Save chat history
  • Operator
    • Instructions for operators
  • Customer advisor
    • Getting started - Agents
  • Developers
    • For Developers
Powered by GitBook
On this page
  • Sign-in address
  • Sign-in view
  • Username
  • Password
  • Remember the sign-in
  • Session expiration
  • Forgot your password?
  • Problems with sign-in
  1. User account

Sign-in

Sign in to Ninchat

PreviousUser settings and profileNextRemove user account

Last updated 3 years ago

Sign-in address

Sign in to Ninchat on

You can create a bookmark in your web browser to get an easy access to Ninchat. Find instructions here:

Sign-in view

Username

Make sure that you have chosen the Sign in tab.

Your Ninchat username is the email address you have registered into Ninchat with. Write your email address, e.g. firstname.lastname@company.fi, and continue.

Password

Next, enter your password. The password is hidden and will be shown as dots. You can unhide the password to check the spelling by clicking the eye icon in the password field.

Click Sign in to access Ninchat.

Remember the sign-in

If you are using Ninchat on your personal device, check the box "Remember me on this device". This way you do not need to write your username and password every time you sign in, and you will be signed in automatically. Do not check this box if you are using a public or shared device!

Session expiration

By choosing the option "Remember me on this device", you will be automatically signed in. However, for security reason Ninchat will still ask you to enter your username and password from time to time, approximately once in a month.

Forgot your password?

If you forgot your password, you can order a password reset link into your email address (the same you used to register into Ninchat). In sign-in view, click the link "Forgot password?". See more instructions here:

Problems with sign-in

If you encounter problems while signing in, you can find answers to common questions here:

Forgotten password
Problems with sign-in
https://ninchat.com/app
Bookmarks & shortcuts