# Queue settings

Click the arrow icon next to the queue name and select "Queue settings".\
(This requires organization operator rights.)

## General

![Queue settings: General](https://2863873760-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LNV26ZBWc4tpGlvMlCe%2F-LPA6QNzygO6tJFYBfYl%2F-LPACU_47jAs07NMVt-W%2Fqueue%20settings.png?alt=media\&token=10fa1cc7-9ec0-4872-8d8b-12a1542c1ed5)

In the Queue settings, "General" tab, you can edit the following:

* Name of the queue;
* Metadata, such as IP address and location, whether it is automatically added to the beginning of the conversation. For additional metadata information, please contact Ninchat staff.
* Secure metadata, whether it is required to be present (for more information, see the section "Customer care queues and conversations").

Make sure to save any changes.

### Support for attachments and video calls

If you would like to be able to upload attachments or use video calls and screen sharing during customer conversation picked from a queue, please contact Ninchat staff.

## Schedule

See instructions for queue scheduling in the following page:

{% content-ref url="queue-schedule" %}
[queue-schedule](https://support.ninchat.com/ninchat-support/english/customer-service-queues-and-conversations/queue-schedule)
{% endcontent-ref %}

## Notes

Notes is an advanced feature which allows adding one or more form fields within a customer care conversation that can be saved as notes. Notes made by customer service representatives are also stored in chat history.

Contact Ninchat staff for more information.

![Notes settings](https://2863873760-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LNV26ZBWc4tpGlvMlCe%2F-LrNpU4xdPLYQ_64Df4X%2F-LrNpqEitajznqr27pra%2Fqueue-settings-notes.jpg?alt=media\&token=73cd3141-3f43-4533-bebd-d5429b38aeab)

## Transfer queues

In the Queue settings, "Advanced" tab, it is possible to set transfer queues which will allow transferring a customer conversation to another queue and thereby another professional. Check the box for allowable queues. Contact Ninchat staff for more information.

![Transfer queues settings](https://2863873760-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LNV26ZBWc4tpGlvMlCe%2F-LrNpU4xdPLYQ_64Df4X%2F-LrNpbJwIihmR1sQuthq%2Fqueue-settings-transfer.png.jpg?alt=media\&token=027b175f-4742-43ac-9fb2-8ab6642fd626)

## Queue statistics

{% content-ref url="queue-statistics" %}
[queue-statistics](https://support.ninchat.com/ninchat-support/english/customer-service-queues-and-conversations/queue-statistics)
{% endcontent-ref %}

## Manage queue and queue members

{% content-ref url="../organization/manage-queues-and-queue-agents" %}
[manage-queues-and-queue-agents](https://support.ninchat.com/ninchat-support/english/organization/manage-queues-and-queue-agents)
{% endcontent-ref %}