> For the complete documentation index, see [llms.txt](https://support.ninchat.com/ninchat-support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ninchat.com/ninchat-support/english/customer-service-queues-and-conversations/queue-settings.md).

# Queue settings

Click the arrow icon next to the queue name and select "Queue settings".\
(This requires organization operator rights.)

## General

![Queue settings: General](/files/-LPACU_47jAs07NMVt-W)

In the Queue settings, "General" tab, you can edit the following:

* Name of the queue;
* Metadata, such as IP address and location, whether it is automatically added to the beginning of the conversation. For additional metadata information, please contact Ninchat staff.
* Secure metadata, whether it is required to be present (for more information, see the section "Customer care queues and conversations").

Make sure to save any changes.

### Support for attachments and video calls

If you would like to be able to upload attachments or use video calls and screen sharing during customer conversation picked from a queue, please contact Ninchat staff.

## Schedule

See instructions for queue scheduling in the following page:

{% content-ref url="/pages/-Li7xMP\_5UU5Qw6q74LH" %}
[Queue schedule](/ninchat-support/english/customer-service-queues-and-conversations/queue-schedule.md)
{% endcontent-ref %}

## Notes

Notes is an advanced feature which allows adding one or more form fields within a customer care conversation that can be saved as notes. Notes made by customer service representatives are also stored in chat history.

Contact Ninchat staff for more information.

![Notes settings](/files/-LrNpqEitajznqr27pra)

## Transfer queues

In the Queue settings, "Advanced" tab, it is possible to set transfer queues which will allow transferring a customer conversation to another queue and thereby another professional. Check the box for allowable queues. Contact Ninchat staff for more information.

![Transfer queues settings](/files/-LrNpbJwIihmR1sQuthq)

## Queue statistics

{% content-ref url="/pages/-LNnunpgXo8DXFIgpLjg" %}
[Queue statistics](/ninchat-support/english/customer-service-queues-and-conversations/queue-statistics.md)
{% endcontent-ref %}

## Manage queue and queue members

{% content-ref url="/pages/-LNjnF0\_2t3ElgwgfJhh" %}
[Manage queues and queue agents](/ninchat-support/english/organization/manage-queues-and-queue-agents.md)
{% endcontent-ref %}