Moderating a channel
Here you can learn about group channel moderation tools.
Overview
Group discussions can be controlled and moderated in the following places: Channel settings, Conversation tools, User menu (through the member list), and Channel menu.
Moderation tools appear when the agent has been granted moderator rights
of that channel. Channel operators can give moderator rights to other agents.
Do not use moderator rights unnecessarily
Moderator rights should not be held to no purpose, especially on private team channels. So that e.g. moderator will not accidentally hide messages or delete users from the channel.
Moderation tools
Hide messages
Moderation tools allow you to hide messages from conversations, such as aggressive or irrelevant messages. See instructions below. In order to see the hidden messages yourself, you need to make the hidden messages visible in your settings. Follow the guide: How to organize group dissusion? > Moderator user settings.
How to organize group discussion?Channel settings
Who can write to the channel
The channel settings let you define how guests can write to the channel. For example, you can reduce inappropriate behaviors by automatically silencing new guests or automatically hiding messages from new guests.
For more information, see: How to edit channel seetings? > Who can write messages.
Channel settingsSee more options under "Channel menu".
Conversation tools
The tools for moderating comments during conversations appear when you hover over a comment.
Tool
Function
Hide message
Hide this message from other users.
Show message
Show the hidden message.
Silence user
This user is muted for now.
Silence this user for time being
This user is muted for the selected period of time (after that he/she can write again).
Hide all messages from this user
All messages from this user will be hidden from other users.
Toggle hide new messages from this user
New messages from this user will be hidden/ shown as standard (moderators can manually hide/ show each message individually).
User menu
Click the desired user in the member list to open the user menu, and select an option you want.
Option
Function
Silence
This user is muted for now.
Hide new messages
New messages from this user will be hidden/ shown as standard (moderators can manually hide/ show each message individually).
Hide all messages
All messages from this user will be hidden from other users.
Remove from channel
This user will be completely removed from the discussion.
Channel menu
Click the channel name at the top left of the conversation section to open the channel menu, and select an option you want.
Option
Function
Silence all
No one is allowed to write new messages.
Unsilence all
Allow all users to write messages.
Enable autohide for all
Messages from all new users are automatically hidden. Moderators can mannually reveal each message individually.
Disable autohide for all
Messages from all new users are automatically shown.
Close channel
The channel and discussion will be closed.
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