# Customize tags ## Overview Tags are an efficient way for agents to categorize conversations with customers. Tags help you keep track of conversations, you can find all the tags which have been used in the Queue statistics. Your organization operators can create, edit, and delete tags. ## Customize tags ![](/files/-LNpShEO8u9w4diCVeZ8) 1. Click the tag bar to edit label or delete it. 2. Click the paint icon to change the color of the tag. Colors are a great way to differentiate between categories of tags. 3. Add a new tag as a subcategory under an existing category. 4. Create a new tag category. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.ninchat.com/ninchat-support/english/organization/customize-tags.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.