Registered contacts
Registered customer contacts without a chat
Contact form
You can show a contact form in the chat window, so visitors can leave you a message e.g. if the customer queue is closed. Registered contacts are saved in queue statistics and can be also seen in Queue activity log.
Notification settings
Agents who want to receive and handle registered contacts, need to enable notifications about Registered contacts in their user settings. Set notifications for online use (sound and desktop). If you want to receive email notifications about contacts, tick email also on.
User settings and profileNotifications about registered contacts
Example case: Customer fills and send the following contact request in the chat window, while customer queue is closed.
Online agent receives a notification in Ninchat and on the desktop. The notification can be also subscribed to email. Open the contact message by clicking the link in the email.
Registered contacts are read in Ninchat instead of email for security; emails are not secure.
Reading registered contact
When you click the notification, or the link in email, it takes you to the queue activity log. Click View content link to see the registered contact contents.
You can also write a comment and tell what the status on the matter is, or who is handling it.
Registered contact contents open up.
Registered contacts can be also found via queue statistics, in Questionnaire answers.
Queue statisticsGeneral info about offline situations
When customer queue is closed, you can handle offline situation in various ways:
Offline message which tells opening hours and additional contact info
Contact form, so customer can leave you a message
Let chatbot or Nincht Lightbot help visitor in common issues. Also Lightbot can pick a message like a contact form.
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