Registered contacts

Registered customer contacts without a chat

Contact form

You can show a contact form in the chat window, so visitors can leave you a message e.g. if the customer queue is closed. Registered contacts are saved in queue statistics and can be also seen in Queue activity log.

Notification settings

Agents who want to receive and handle registered contacts, need to enable notifications about Registered contacts in their user settings. Set notifications for online use (sound and desktop). If you want to receive email notifications about contacts, tick email also on.

User settings and profile

User settings - Notifications - Registered contacts

Notifications about registered contacts

Example case: Customer fills and send the following contact request in the chat window, while customer queue is closed.

Customer contact request

Online agent receives a notification in Ninchat and on the desktop. The notification can be also subscribed to email. Open the contact message by clicking the link in the email.

Registered contacts are read in Ninchat instead of email for security; emails are not secure.

Reading registered contact

When you click the notification, or the link in email, it takes you to the queue activity log. Click View content link to see the registered contact contents.

You can also write a comment and tell what the status on the matter is, or who is handling it.

Queue log: new registered contact

Registered contact contents open up.

Registered contact content

Registered contacts can be also found via queue statistics, in Questionnaire answers.

Queue statistics

General info about offline situations

When customer queue is closed, you can handle offline situation in various ways:

• Offline message which tells opening hours and additional contact info

• Contact form, so customer can leave you a message

• Let chatbot or Nincht Lightbot help visitor in common issues. Also Lightbot can pick a message like a contact form.

Offline views: Ninchat Light-bot, Contact form, Offline message