Opening and closing queue
Opening and closing a queue
The queue can be opened and closed manually, or automatically by scheduling. An open queue is marked with a green circle in the Sidebar and queue view, while a closed queue is marked with a red circle.
Customer queue states
Customer queue is shown in Sidebar with
Red dot - Queue is closed
Green dot - Queue is open
Blue notice colours - There are customers in queue
Queueing time
When there are customers in queue, you can see a timer next to the queue name telling how long (the first) queueing customer has been waiting.
If queueing time has prolonged for more than one hour, the ∞ infinity symbol is shown instead of time.
Opening a queue
Click the arrow icon next to the queue name and select "Open queue" from the menu. Customers can now join the queue.
Closing a queue
Click the arrow icon next to the queue name and select "Close queue" from the menu. After that, customers cannot start a chat. Customers in the queue at the time of closing will remain in the queue until they are picked or they decide to close the chat/window.
Schedule a customer care queue
Read more about opening and closing a queue automatically by scheduling:
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