# Opening and closing queue
## Opening and closing a queue
The queue can be opened and closed manually, or automatically by scheduling. An open queue is marked with a green circle in the Sidebar and queue view, while a closed queue is marked with a red circle.
## Customer queue states
Customer queue is shown in Sidebar with
* Red dot - Queue is closed
* Green dot - Queue is open
* Blue notice colours - There are customers in queue
### Queueing time
When there are customers in queue, you can see a timer next to the queue name telling how long (the first) queueing customer has been waiting.
If queueing time has prolonged for more than one hour, the ∞ infinity symbol is shown instead of time.
## Opening a queue
Click the arrow icon next to the queue name and select "Open queue" from the menu. \
Customers can now join the queue.
## Closing a queue
Click the arrow icon next to the queue name and select "Close queue" from the menu. \
After that, customers cannot start a chat. Customers in the queue at the time of closing will remain in the queue until they are picked or they decide to close the chat/window.
## Schedule a customer care queue
Read more about opening and closing a queue automatically by scheduling:
{% content-ref url="/pages/-Li7xMP\_5UU5Qw6q74LH" %}
[Queue schedule](/ninchat-support/english/customer-service-queues-and-conversations/queue-schedule.md)
{% endcontent-ref %}
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