> For the complete documentation index, see [llms.txt](https://support.ninchat.com/ninchat-support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ninchat.com/ninchat-support/english/customer-service-queues-and-conversations/opening-and-closing-queue.md).

# Opening and closing queue

## Opening and closing a queue

The queue can be opened and closed manually, or automatically by scheduling. An open queue is marked with a green circle in the Sidebar and queue view, while a closed queue is marked with a red circle.

## Customer queue states <a href="#asiakasjonon-tilat" id="asiakasjonon-tilat"></a>

Customer queue is shown in Sidebar with

* Red dot - Queue is closed
* Green dot - Queue is open
* Blue notice colours - There are customers in queue

![Customer queue: Closed (red), open (green), customer in queue (blue)](/files/-M7IWh9lAPdftdzWm1gh)

### Queueing time

When there are customers in queue, you can see a timer next to the queue name telling how long (the first) queueing customer has been waiting.

If queueing time has prolonged for more than one hour, the ∞ infinity symbol is shown instead of time.

## Opening a queue

Click the arrow icon next to the queue name and select "Open queue" from the menu. \
Customers can now join the queue.

![Opening a closed customer queue](/files/-M7IUNUtJ58pt0iAHwqp)

## Closing a queue

Click the arrow icon next to the queue name and select "Close queue" from the menu. \
After that, customers cannot start a chat. Customers in the queue at the time of closing will remain in the queue until they are picked or they decide to close the chat/window.

![Closing a customer queue](/files/-M7IUQHGaDh-vwXDu8bR)

## Schedule a customer care queue

Read more about opening and closing a queue automatically by scheduling:

{% content-ref url="/pages/-Li7xMP\_5UU5Qw6q74LH" %}
[Queue schedule](/ninchat-support/english/customer-service-queues-and-conversations/queue-schedule.md)
{% endcontent-ref %}