Opening and closing queue
Last updated
Last updated
The queue can be opened and closed manually, or automatically by scheduling. An open queue is marked with a green circle in the Sidebar and queue view, while a closed queue is marked with a red circle.
Customer queue is shown in Sidebar with
Red dot - Queue is closed
Green dot - Queue is open
Blue notice colours - There are customers in queue
When there are customers in queue, you can see a timer next to the queue name telling how long (the first) queueing customer has been waiting.
If queueing time has prolonged for more than one hour, the ∞ infinity symbol is shown instead of time.
Click the arrow icon next to the queue name and select "Open queue" from the menu. Customers can now join the queue.
Click the arrow icon next to the queue name and select "Close queue" from the menu. After that, customers cannot start a chat. Customers in the queue at the time of closing will remain in the queue until they are picked or they decide to close the chat/window.
Read more about opening and closing a queue automatically by scheduling:
