Problems with sign-in

Here you can find troubleshooting tips if you have problems when signing in or in other related situations.

Problems with signing in

Where can I access the service?

If your shortcut to Ninchat disappears or the address is forgotten, you can always access Ninchat by going to https://ninchat.com/app in your web browser.

Forgot your password?

Forgotten password

Invalid email

If you get an error in sign-in saying "Invalid email", the email address you are trying to sign in with is either miss-spelled or there is no Ninchat account with that email. Check that you have written the sign-in email correctly.

When you first created your Ninchat account, you received a verification email from us. You can check if you have that mail in your inbox to see the correct form of your sign-in email address.

Sign-in error "Identity name is not a valid email address" means the given email address is not valid. Your Ninchat account is the email address you used to register in the service.

Identity verification code is expired

If you see this error when you're trying to sign in, it means you are trying to you the account verification link twice. It can be used only once, and after that you can sign-in normally by going to https://ninchat.com/app. Bookmark this address (See section Bookmarks & shortcuts).

Invitation link not working?

The invitation link does not work and you get an error message when trying to accept the invitation? The invitation link to the team channel is likely to be expired. Invitation links are valid only for 14 days. Ask for a new one from a colleague or Ninchat staff.

Change in sign-in email addess

Login email address may change e.g. due to name change. Do not create a new account but add the new email to your existing account. See article about adding a new sign-in email

Problems after sign-in

Something wrong with the user interface?

Problems with interface

Team channels not visible?

Below you can find some situations when you cannot see the team channels you want.

Wrong organization selected

If you do not see familiar channels and customer care queues in your Sidebar, you may have selected another organization or Public site.

Go back to your desired organization by clicking the arrow icon next to the current organization name on the top of the Sidebar. Then select the organization you want from the drop-down menu.

Change your organization from the organization menu

You signed up for the service without an invitation link

Do you see the following screen instead of your team channel after signing in?

You have probably come to Ninchat without an invitation link and you are in a situation that you do not belong to any organization or team channel.

Find Ninchat invitation email in your inbox and click the invitation link (see instructions in the section "How to accept invitation?"), or ask a colleague or Ninchat staff for a new invitation link to the team channel.

Ask for help in chat

If none of the above tips worked, you can ask for help from us in our customer service chat.

Open chat