# Manage queues and queue agents

## Queues tab <a href="#jonot-valilehti" id="jonot-valilehti"></a>

In the Organization settings, "Queues" tab, you can view all of your organization's queues, access the settings and statistics of each queue (for organization operator users only), and manage queue members.

{% content-ref url="/pages/-LNntpfHw8Gjzjjxak7L" %}
[Queue settings](/ninchat-support/english/customer-service-queues-and-conversations/queue-settings.md)
{% endcontent-ref %}

{% content-ref url="/pages/-LNnunpgXo8DXFIgpLjg" %}
[Queue statistics](/ninchat-support/english/customer-service-queues-and-conversations/queue-statistics.md)
{% endcontent-ref %}

### Manage queue members <a href="#jonon-jasenten-hallinta" id="jonon-jasenten-hallinta"></a>

Manage queue member status for a single user by clicking the agent row in the "Organization" tab.

You can add multiple agents and manage queue members of a particular queue in the "Queues" tab of your organization settings. The agents must be members of the organization (See page "Adding new agent").

1\. In the "Queues" tab, click the row of the queue you want to manage.

![Select a queue of which agents you want to edit](/files/-M5uttSBsUf3F_8LL42v)

2\. You will see the list of agents in your organization, and who are marked as member of that queue.

![Add or remove agents in this queue](/files/-M5uuK9uahC9Hi8Ed9a9)

3\. Check or uncheck the box to add or remove the queue membership for appropriate agents.

## Tags <a href="#keskustelumerkintojen-hallinta-tagit" id="keskustelumerkintojen-hallinta-tagit"></a>

In the Organization settings, "Tags" tab, you can customize tags to be associated with customer service discussions.

{% content-ref url="/pages/-LaUmzCfxoWnzhFKbsCY" %}
[Customize tags](/ninchat-support/english/organization/customize-tags.md)
{% endcontent-ref %}

## Sites configuration

In the Organization settings, "Sites" tab, it is where the settings, text, translations, and styles, for customer service chats and public group discussions, are defined.

{% content-ref url="/pages/-LaUnu8XL\_6VTW3J6dr8" %}
[Site configurations](/ninchat-support/english/customer-service-queues-and-conversations/site-configurations.md)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.ninchat.com/ninchat-support/english/organization/manage-queues-and-queue-agents.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.