Terminology

Here you can find common terms used in Ninchat and their definitions.

Term	Definition
Ninchat	The name of the chat service.
Activity log	List of customer queue's latest events.
Agent	A person using Ninchat through ninchat.com, has no embedded client view.
Queue	A queue for customer service chat in which an agent can pick a customer for bilateral conversation.
Channel	Multi-user chat room, can be used for internal team communication or public group discussion embedded into a web page.
Channel moderator	An agent who manages and moderates chat as well as users in the channel.
Channel operator	An agent who can edit channel settings, invite new members to the channel, and add/remove operator and moderator rights of the channel members.
Deleted user	Ended customer conversation, where visitor has closed conversation.
Dropped request	Customer who was not picked from queue and left.
Organization	A client-controlled entity that includes channels, queues, and agents.
Organization operator	An agent who can add users as queue members, and view statistics and access customer chat history. Organization operator can also edit queue settings including queue name and schedule.
Registered contact	Saved questionnaire answer without actual conversation. E.g. offline contact request.
Request	Chat request in customer queue. In statistics answered and un-answered queueings are shown as accepted and dropped requests.