Moderating a channel

Here you can learn about group channel moderation tools.

Overview

Group discussions can be controlled and moderated in the following places: Channel settings, Conversation tools, User menu (through the member list), and Channel menu.

Moderation tools appear when the agent has been granted moderator rightsof that channel. Channel operators can give moderator rights to other agents.

Once you have been granted moderator rights, please refresh the page for the change to take effect.

Do not use moderator rights unnecessarily

Moderator rights should not be held to no purpose, especially on private team channels. So that e.g. moderator will not accidentally hide messages or delete users from the channel.

Moderation tools

Moderation tools and options

Hide messages

Moderation tools allow you to hide messages from conversations, such as aggressive or irrelevant messages. See instructions below. In order to see the hidden messages yourself, you need to make the hidden messages visible in your settings. Follow the guide: How to organize group dissusion? > Moderator user settings.

How to organize group discussion?

Channel settings

Who can write to the channel

The channel settings let you define how guests can write to the channel. For example, you can reduce inappropriate behaviors by automatically silencing new guests or automatically hiding messages from new guests.

For more information, see: How to edit channel seetings? > Who can write messages.

Channel settings

See more options under "Channel menu".

Conversation tools

The tools for moderating comments during conversations appear when you hover over a comment.

Moderator's conversation tools

Tool	Function
Hide message	Hide this message from other users.
Show message	Show the hidden message.
Silence user	This user is muted for now.
Silence this user for time being	This user is muted for the selected period of time (after that he/she can write again).
Hide all messages from this user	All messages from this user will be hidden from other users.
Toggle hide new messages from this user	New messages from this user will be hidden/ shown as standard (moderators can manually hide/ show each message individually).

User menu

Click the desired user in the member list to open the user menu, and select an option you want.

Option	Function
Silence	This user is muted for now.
Hide new messages	New messages from this user will be hidden/ shown as standard (moderators can manually hide/ show each message individually).
Hide all messages	All messages from this user will be hidden from other users.
Remove from channel	This user will be completely removed from the discussion.

Channel menu

Click the channel name at the top left of the conversation section to open the channel menu, and select an option you want.

Option	Function
Silence all	No one is allowed to write new messages.
Unsilence all	Allow all users to write messages.
Enable autohide for all	Messages from all new users are automatically hidden. Moderators can mannually reveal each message individually.
Disable autohide for all	Messages from all new users are automatically shown.
Close channel	The channel and discussion will be closed.