Opening and closing queue

Opening and closing a queue

The queue can be opened and closed manually, or automatically by scheduling. An open queue is marked with a green circle in the Sidebar and queue view, while a closed queue is marked with a red circle.

Customer queue states

Customer queue is shown in Sidebar with

• Red dot - Queue is closed

• Green dot - Queue is open

• Blue notice colours - There are customers in queue

Customer queue: Closed (red), open (green), customer in queue (blue)

Queueing time

When there are customers in queue, you can see a timer next to the queue name telling how long (the first) queueing customer has been waiting.

If queueing time has prolonged for more than one hour, the ∞ infinity symbol is shown instead of time.

Opening a queue

Click the arrow icon next to the queue name and select "Open queue" from the menu. Customers can now join the queue.

Opening a closed customer queue

Closing a queue

Click the arrow icon next to the queue name and select "Close queue" from the menu. After that, customers cannot start a chat. Customers in the queue at the time of closing will remain in the queue until they are picked or they decide to close the chat/window.

Closing a customer queue

Schedule a customer care queue

Read more about opening and closing a queue automatically by scheduling:

Queue schedule