What’s New?
New features, updates, and improvements in Ninchat
Welcome to Ninchat’s support site for the redesigned user interface! The new interface has been developed in close collaboration with customers and professionals to enhance the user experience and streamline the daily work of professionals.
Users now have more flexibility to manage settings according to their own preferences. At the same time, the visual look and feel of the interface has been refreshed and overall usability has been improved.
Sign in to the new interface from https://ninchat.com/new.
Feature highlights
The Group Queue feature allows multiple queues to be combined into a single bundle. This means professionals no longer need to select manually which queue to pick the next customer from, making work more efficient and seamless. Queue groups
Organization shared canned messages are now available across all queues within the organization. Responses can also be configured on a per‑queue basis directly in the queue settings, enabling consistent yet flexible communication.
The updated queue statistics views make it easier to review and analyze statistics. In addition, pre‑ and post‑chat surveys can now be downloaded separately as CSV files for further analysis.
Learn more:
Updated User Interface – What Has Changed?Getting started guide for new agents:
Getting StartedFAQ:
Adding new membersCreate new accountUser settings and profileQueue settingsOrganizing a group discussionLast updated