User Interface Introduction

Overview and Channels

The Ninchat interface follows the language settings of your web browser. You can change the language in the settings (Finnish or English) under Language and Region.

The Ninchat user interface consists of a sidebar, a conversation section, and channel information.

Ninchat interface view.

Sidebar	Conversation section	Channel information
Organization, channels, and conversations	Conversation and messaging	Channel topic and members

Channel details can be opened and closed using the icon.

Channel information opened.

Channel information closed.

Team channel indicators

Members list indicators	Meaning
Star, solid	Channel operator user (different from organization operator): can manage channel settings and invite members
Star, with border	Channel moderator user: can moderate posts and remove members
Green indicator	User is logged in and active
Orange indicator	User is logged in but not active
No indicator	The user is not present; they will see the messages addressed to them later.
Invite people to channel	Invite new people to the channel (Channel operator)

Sidebar (discussion list)

In the sidebar you can see all your customer queues and easily switch between conversations. Notifications about new events and conversations are also displayed here.

1) User menu	Transition to the home screen, settings and profile and logout.
2) Organization	Organization dashboard, and switching organizations if you belong to more than one.
3) Queues	Customer queues from which customers are picked.
4) Channels	Internal team channels, public group chats and video channels.
5) Customer conversations	Customer conversations picked from queues.
6) Private conversations	Internal, private conversations with team members.

Menus

User menu

User menu actions.

By clicking the arrow next to your name, you can open the user menu, where you can:

• Open the home view (Home)

• Open user settings (Settings and Profile)

• Log out of the service (Logout)

You will see the notifications in the user menu.

Notifications

Events such as a new customer in a queue, a private message, or mentions in channels appear as notifications. In the redesigned user interface, notifications are now shown at the top.

You can choose your preferred notification settings in your personal settings under Notifications.

Organization menu

Organization dropdown menu.

• Organization dashboard

• Other organizations you belong to

Customer queue menu

Customer queue actions.

A customer queue row displays the queues and their status:

• Green dot: the queue is open to customers

• Red dot: the queue is closed

The row also shows the number of customers in the queue and the queuing time. By clicking the queue name, you can open the Customer Queue view (see below).

From the arrow icon next to the queue name, you can:

• Pick a customer from the queue

• Manually close or open the queue

• Open queue settings (Organization operators)

• Open queue statistics (Organization operators)

Message input field

In addition to typing messages, the input field allows you to:

• Add emojis

• Add images and files

• Start a video conversation (customer conversations)

• Insert canned messages

• Send a message using the Send button or the Enter key. Line breaks can be created using Shift + Enter.

During a customer conversation, you can also:

• Insert canned responses

• Write notes

• Add tags

Channel details and members list

Next to the three-dot menu you will find the channel details icon.

In the top bar of the channel, you can see the channel members. The full member list can be opened from the three‑dot menu or the channel details icon. From the list, you can start private conversations with channel members (Dialogues). Channel operators can invite new members and assign user permissions.

Interface problems

Video meeting

You can start a video conversation by clicking the Video icon in the upper‑right corner of the top bar. After that, you are able begin the video meeting.

When you click the Join video meeting button, you will start the video call.

Video meetings

Queue activity view

Customer queue activity view and event log.

You can access the queue activity view by clicking the queue name. From this view, you can pick customers from the queue and see the event log, including who picked customers and when the queue was opened or closed.

Conversation history

Viewing conversation content from the Queue activity view (operators).

As operator, you can view ongoing customer conversation metadata and questionnaire responses from the customer activity view, as well as observe the conversation in real time. The conversation updates by clicking the Refresh button. Operator permissions are required to view conversations.

Customer service queues and audiences

Private conversations (Dialogues)

A private conversation is started by clicking a person’s avatar. After opening the person’s card, select Start private conversation. Private conversations are listed under Dialogues.

Starting a private conversation.

Private conversations

---

User settings and profileOrganizationInterface problems