Site configurations

General

The Sites view from the Organization dashborad where you define the settings, texts, translations, and styles for customer service chats and public group conversations.

You can access the configurations by going to the organization settings and selecting Sites.

Site configurations are an advanced-user feature. Ask Ninchat staff to make the changes, or request assistance if you find the process difficult.

Editing chat texts

Opening the site configurations

Go to the organization settings.

Navigate to Sites from the Organization dashboard.

Open the Sites view.

Open the configuration for editing by clicking thepencil icon on the right-hand side

Open the Sites view.

Site editor

In the configuration editor, you can view the texts and translations, as well as other chat settings. You may freely edit the plain-language texts displayed in green. HTML elements may appear within the text. Do not edit the keyword texts displayed in blue.

In multilingual implementations, each language has its own section and translation texts.

Site editor view.

Commonly edited texts

The most frequently edited texts are the texts on the start view: “welcome” (online) and “noQueuesText” (offline). Other editable texts are listed below.

Edit the green plain-language texts. Do not edit the blue keywords.

Element	Description
welcome	Content at the top of the chat initial view.
motd	Content at the bottom of the chat initial view
noQueuesText	Content when chat is closed. (Unless e.g. contact form is in use)
inQueueText	Queuing view text.
userName	Customer's username in the conversation.
translations	Common text definitions, i.e. translated into the language used.
preAudienceQuestionnaire	Initial chat request. (Or offline contact form)
postAudienceQuestionnaire	End chat request.
window - titlebar - title	Chat-window header.

Commonly used HTML elements

HTML tag	Description
<br>	Line break
<p>text</p>	Paragraph
<h2>Title</h2>	Title (h1, h2, h3, h4)
<a href="https://osoite.fi" target="_blank" title="kuvaus">Linkkiteksti</a>	Hyperlink. A link is given and URL address, a target, title description, and a visible link text.

Example: a Paragraph with text, line break and a link

<p>Find the instructions here:<br><a href="https://example.com" target="_blank" title="Link to instructions">Instructions website</a></p>

Saving

Remember to save the changes.

When you click to save settings, the editor checks that the configuration structure is correct. If you've made an error, you won't be allowed to save changes until the errors are fixed.

After saving you can close organization settings.

Disabling chat

You can disable the customer service chat completely by disabling the site configuration. In the edit view, click the "Disable" button. The configuration will then appear in the list with the status - Disabled. You can enable the chat again by clicking the "Enable" button in the edit view.

Do not delete or disable the configuration unless you are certain of this action.