> For the complete documentation index, see [llms.txt](https://support.ninchat.com/ninchat-support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ninchat.com/ninchat-support/english-new/user-interface/general-tips/terminology.md).

# Terminology

Commonly used terms

| Term                      | Description                                                                                                                                                     |
| ------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Ninchat**               | The name of the chat service                                                                                                                                    |
| **Member**                | A person who uses Ninchat through ninchat.com, not an embedded customer interface                                                                               |
| **Queue**                 | A customer service queue from which a member picks a customer for a one-to-one conversation                                                                     |
| **Channel**               | A conversation room for multiple people; it can be used for internal team communication or an embedded public group discussion                                  |
| **Channel moderator**     | A member who manages and moderates the discussion and users in a channel                                                                                        |
| **Channel operator**      | A member who can change channel settings, invite new members, and grant or remove operator and moderator rights                                                 |
| **Organization**          | A customer-managed entity that includes channels, queues, and members                                                                                           |
| **Organization operator** | A member who can add users as queue agents, view statistics and conversation history, and edit queue texts, settings, and schedules                             |
| **Departed user**         | A customer conversation that has ended because the customer has left                                                                                            |
| **Request**               | A request to start a conversation that has arrived in a customer queue. In statistics, answered and unanswered requests appear as accepted and dropped requests |
| **Dropped request**       | A customer who leaves the queue before receiving a response, for example because of a long waiting time                                                         |
| **Event log**             | A list of recent events in a customer queue                                                                                                                     |
| **Registered contact**    | A customer chat questionnaire response saved in statistics without an actual chat conversation, such as an offline contact                                      |