Forgotten password
Password reset instructions
Password reset instructions
If you are logged in to Ninchat, log out first.
Go to: https://ninchat.com/new
Click the link “Forgotten password”
Enter your email address in the username field
Click “Send password reset email”
Open the email titled “Ninchat – Password reset confirmation”
Click the “Click to reset your password” link in the email
The link opens a web page where you can set a new password for your account. Create a new password and click “Change password”
You can now log in using your email address and the new password
Troubleshooting
When I click the reset link in the email, the password change field flashes briefly, but I’m logged into the service before I can do anything.
Log out of Ninchat before clicking the password reset link.
"Change password" form says: "Error changing password"
You have already used the reset link once. If you still do not know your password, request a new reset link by email.
"Change password" form says: "Just requested"
You cannot request password reset multiple times in a row. If you e.g. made a typo while setting a new password, wait 15 minutes to request a new reset link, and set your password again.
Other sign-in problems
Problems with sign-inLast updated