> For the complete documentation index, see [llms.txt](https://support.ninchat.com/ninchat-support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ninchat.com/ninchat-support/english-new/user-interface/customer-service-queues-and-conversations/ending-customer-conversation.md).
# Ending an audience
Customer audience is ended either by the agent or customer. The customer can close the chat and the agent is notified the audience has ended, or vice versa. After one party has ended the conversation, the other can't write new messages anymore.
The agent can end audiences from the End conversation butto, or the dropdown menu in the header.
End conversation from the dropdown or the End conversation button.
### Ending audience via the header
Click End conversation and choose how you end the audience:
* **End and close**
* Audience ends and is also hidden from you. You can no longer add tags or notes to the conversation.
* **End**
* Audience ends and new messages can't be sent. Audience still stays open and visible in the Sidebar. You can add tags and notes to the conversation until you close it (End and hide), within six (6) hours. You can close the conversation later from the sidebar.
It is recommended that the agent ends the conversation, even if the customer has already ended it on their side.
### Ending the audience via the sidebar
You can also end the conversation through the sidebar by clicking the arrow icon next to the customer conversation. Once the conversation is ended, you can also close it from here. The conversation will be hidden when you select 'End conversation,' and after that, you will no longer be able to add tags or notes to the conversation.
