> For the complete documentation index, see [llms.txt](https://support.ninchat.com/ninchat-support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.ninchat.com/ninchat-support/english-new/user-interface/customer-service-queues-and-conversations/blocking-a-disruptive-user.md).

# Blocking a disruptive user

Occasionally, inappropriate behavior may occur in the chat. You can block a disruptive user, preventing participation in the conversation from that specific address entirely. Click the three-dot menu at the top of the chat window. In the menu that opens, select "Block IP Address." The block will remain active for 48 hours.

1. Click the three-dot menu at the top of the chat window
2. In the menu that opens, select "Block IP Address

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